Help Center



How do I register for an account?

Do I need to register before I place an order?

Why should I register with Forever 21?

How do I change the details of my account?

What methods of payment do you accept?

Do prices displayed on the website include taxes?

Do you restock items that are sold out?

Can I modify or cancel my order?

How do I check the status of my order?

Why is an item that I ordered listed as “Refunded” or “Cancelled” on my invoice?

What shipping options can I choose from?

What countries do you ship to?

Where can I locate my tracking number?

There is an error in the shipping address that I provided, what do I do?

One of my items was shipped damaged, what do I do?

My tracking number shows that my item should have been delivered by now but I haven’t received it. What do I do?